Policy for Appointment Deposit
For our New and Existing Clients:

We take pride in providing the necessary care and service for all new patients and clients. This does require a certain level of attention to detail that may be missed at other hospitals. During this time, we make sure to set up the exam rooms, tools and resources needed to evaluate and care for your pet. It is very important for us to get to know our clients. Every client and patient has a special relationship, and they have different expectations of their Veterinarian. We love getting to know every pet and their people!

To ensure the appropriate time is spent to examine and treat your exotic pet, we require a deposit for all appointments. The deposit is collected when the appointment is scheduled and it includes the cost of the exam. After your appointment is scheduled, you will receive a confirmation notice via text, and or email. You have the option to cancel or reschedule 24 hours in advance which will make your deposit 100% refundable. Please understand, We try to accommodate as many appointments AND emergencies in a day as we can, and sometimes that may delay your appointment time. We offer drop-off options whenever possible. Please speak with the vet or receptionists after your consultation if this is an option for you.

All deposits are applied to your final balance and we will gladly provide an itemized bill for every visit.
By providing us your full credit card information, you are agreeing to this policy. Thank you for choosing Broward Avian & Exotic Animal Hospital for all your exotic pet health needs.